How to Create Competitive Advantage from Holiday Returns

Holiday sale days like Black Friday, Cyber Monday, and Boxing Day drive huge profits for retailers. Deloitte is predicting e-commerce sales could reach as much as $134 billion this holiday season, compared ...

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The Pros & Cons of a Return Label-in-Box

Consider a question that most e-retailers ask when positioning their online post-purchase experience: Should your online orders include a pre-printed return shipping label in the box or not?...

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4 Quick Tips to Master Holiday Returns

The busiest time in e-commerce is almost here. Last year online retailers experienced a record-setting holiday season with $91 Billion in online sales. This year total U.S. holiday e-commerce sales are ...

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5 Tips for Building a Successful Online Returns Strategy

In the era of mobile commerce, same day delivery, and instant gratification, easy online returns are the next e-commerce expectation. These five best practice tips are designed to help merchants meet that ...

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Building a Better Online Returns Experience

Online returns have been largely overlooked. Since the start of e-commerce, the online returns experience has looked something like this: •  Shopper gets the product and doesn’t like it •  They get their label ...

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