How to Make Product Returns Better – for Shoppers, and the Planet

More than previous generations, today’s shoppers are turning to retailers that align with their social and political concerns — from clean energy to gender equality to water conservation. They expect companies ...

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Product Returns: A New Moment of Truth

Despite seeing record sales revenue recently, there’s a concerning trend in online retail that could seriously impact future growth and success for merchants. Last year, nearly two-thirds of global consumers ...

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How to Create Competitive Advantage from Holiday Returns

Holiday sale days like Black Friday, Cyber Monday, and Boxing Day drive huge profits for retailers. Deloitte is predicting e-commerce sales could reach as much as $134 billion this holiday season, compared ...

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