Consider a question that most e-retailers ask when positioning their online post-purchase experience: Should your online orders include a pre-printed return shipping label in the box or not?...

The busiest time in e-commerce is almost here. Last year online retailers experienced a record-setting holiday season with $91 Billion in online sales. This year total U.S. holiday e-commerce sales are ...

In the era of mobile commerce, same day delivery, and instant gratification, easy online returns are the next e-commerce expectation. These five best practice tips are designed to help merchants meet that ...

Online returns have been largely overlooked. Since the start of e-commerce, the online returns experience has looked something like this: •  Shopper gets the product and doesn’t like it •  They get their label ...