How to Create Competitive Advantage from Holiday Returns

Holiday sale days like Black Friday, Cyber Monday, and Boxing Day drive huge profits for retailers. Deloitte is predicting e-commerce sales could reach as much as $134 billion this holiday season, compared ...

Read More

Where do you fall on the spectrum of exchange policies?

Many online stores face the complexity and pain of offering a product exchange online. I know this pain all too well both as a shopper and an advisor to hundreds of online stores. Making an exchange online is ...

Read More

The Surprising ROI of Online Returns

We can all agree that acquiring new customers is hard. After months of setting up your marketing campaign, re-targeting, personalization and optimizing your store website, it can be painful to see someone ...

Read More

Maximizing Online Returns Conversions: A Webinar Recap

I recently sat down with eCommerce leaders from Celigo and BVAccel for the webinar "Maximizing Online Returns Conversions". In the webinar, we share tips, best practices, and real-world examples to help brands ...

Read More

The Pros & Cons of a Return Label-in-Box

Consider a question that most e-retailers ask when positioning their online post-purchase experience: Should your online orders include a pre-printed return shipping label in the box or not?...

Read More

5 Ways to Improve Post-Holiday Returns & Drive New Revenue

In the webinar, How to Manage Holiday Returns, I sat down with Thomas Marks, VP of Marketing at Stitch Labs, to discuss best practices to manage returns during the rush of the holiday shopping season. Many of ...

Read More

3 Ruby Design Patterns We Use Every Day

When Yukihiro “Matz” Matsumoto created Ruby, his guiding philosophy was to design a language that makes the programmer productive while still being fun to use. At Returnly, our Engineering team strives to ...

Read More

Boost Holiday Returns Efficiency With A Connected Technology Stack

You’ve made big investments in your 3PL and warehousing to streamline forward logistics and lower fulfillment costs, but if you're not automating your returns, your business isn’t seeing the same diminishing ...

Read More