Today we have some exciting news to share. Returnly has raised a $19 million Series B round to enable brands to offer the instant and seamless returns experience shoppers have come to expect.
Since we launched in 2015 we’ve helped some of the most successful e-commerce companies build brand loyalty with modern consumers by focusing relentlessly on removing the product returns friction altogether.
And we go to great lengths to achieve this goal – we give instant gratification, we take the product returns risk, and we pay for purchases made with Returnly Credit out of our own pocket.
I am proud to see that shoppers recognize our commitment to a seamless returns experience and give us an average customer satisfaction CSAT score of 91 out of 100. And I am most thankful to our amazing customers, for trusting Returnly with managing returns, a moment of truth in the shopping journey.
Now comes our next chapter. We are going to invest heavily in product, engineering and customer success. And we are going to leverage the unique insights we’ve earned after funding hundreds of millions of dollars in repurchases to help you build competitive advantage, online and omnichannel.
Stay tuned to learn more about what we’re building next.
PS: Check out this article on Forbes for more about the raise.