Ray Kelly

Ray is a writer and communications strategist who creates content to help leaders share their expertise, companies tell their stories, and brands build loyalty.

Recent Posts

Bloomberg Interviews Returnly’s CEO: Using tech to exceed modern shoppers’ instant expectations

As part of the ongoing series, Retail Transformed, Bloomberg Technology host Taylor Riggs, sat down with Returnly CEO, Eduardo Vilar, to discuss how tech can help with the returns process. During the ...

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Four strategies DTC brands must revisit to succeed without Amazon

If you run a direct-to-consumer (DTC) e-commerce operation, you’ll inevitably ask yourself, “Do I need to sell on Amazon?” And why wouldn’t you? Amazon is a huge player—but they’re certainly not the only ...

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7 tips to help you prepare for holiday ecommerce returns—and meet shopper expectations

O.k., I admit it—when it comes to holiday shopping, I’m the worst. While I do love giving gifts, making thoughtful, well-planned purchasing decisions is just not my thing. Sadly, what I am exceptionally ...

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Fintech to the rescue: Expand globally. Deliver simplified, localized return experiences.

Let’s face it, most of us have certain expectations when it comes to shopping online. We want easy-to-navigate, engaging, and transparent experiences. From browsing inventory, customizing orders, and ...

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