Many online stores face the complexity and pain of offering a product exchange online. I know this pain all too well both as a shopper and an advisor to hundreds of online stores. Making an exchange online is ...

We can all agree that acquiring new customers is hard. After months of setting up your marketing campaign, re-targeting, personalization and optimizing your store website, it can be painful to see someone ...

I recently sat down with eCommerce leaders from Celigo and BVAccel for the webinar "Maximizing Online Returns Conversions". In the webinar, we share tips, best practices, and real-world examples to help brands ...

Consider a question that most e-retailers ask when positioning their online post-purchase experience: Should your online orders include a pre-printed return shipping label in the box or not?...

In the webinar, How to Manage Holiday Returns, I sat down with Thomas Marks, VP of Marketing at Stitch Labs, to discuss best practices to manage returns during the rush of the holiday shopping season. Many of ...

When Yukihiro “Matz” Matsumoto created Ruby, his guiding philosophy was to design a language that makes the programmer productive while still being fun to use. At Returnly, our Engineering team strives to ...

You’ve made big investments in your 3PL and warehousing to streamline forward logistics and lower fulfillment costs, but if you're not automating your returns, your business isn’t seeing the same diminishing ...

This year, holiday e-commerce spending is expected to break through $100 billion in the U.S. making it the largest online shopping season ever - but it will also be the largest return year ever. As big ...