How to Make Product Returns Better – for Shoppers, and the Planet

More than previous generations, today’s shoppers are turning to retailers that align with their social and political concerns — from clean energy to gender equality to water conservation. They expect companies ...

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How to Win Amazon Prime Day, When You’re Not Amazon

Amazon’s Prime Day 2018 became the biggest shopping day in its history, beating out Cyber Monday and Black Friday, resulting in a whopping 100 million products sold and an estimated $3.4 billion in sales. With ...

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Product Returns: A New Moment of Truth

Despite seeing record sales revenue recently, there’s a concerning trend in online retail that could seriously impact future growth and success for merchants. Last year, nearly two-thirds of global consumers ...

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Our next chapter: Returnly’s $19 million Series B funding round

Today we have some exciting news to share. Returnly has raised a $19 million Series B round to enable brands to offer the instant and seamless returns experience shoppers have come to expect....

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Returnly raises $8M Series A to help online retailers bring frictionless returns to the modern shopper

We're excited to share Returnly has raised $8 million in Series A funding. In addition to the Series A round, we also secured a credit facility enabling us to finance over $300 million in repurchases for ...

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How to Create Competitive Advantage from Holiday Returns

Holiday sale days like Black Friday, Cyber Monday, and Boxing Day drive huge profits for retailers. Deloitte is predicting e-commerce sales could reach as much as $134 billion this holiday season, compared ...

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Where do you fall on the spectrum of exchange policies?

Many online stores face the complexity and pain of offering a product exchange online. I know this pain all too well both as a shopper and an advisor to hundreds of online stores. Making an exchange online is ...

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The Surprising ROI of Online Returns

We can all agree that acquiring new customers is hard. After months of setting up your marketing campaign, re-targeting, personalization and optimizing your store website, it can be painful to see someone ...

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Maximizing Online Returns Conversions: A Webinar Recap

I recently sat down with eCommerce leaders from Celigo and BVAccel for the webinar "Maximizing Online Returns Conversions". In the webinar, we share tips, best practices, and real-world examples to help brands ...

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